LOVE ME OR YOUR MONEY BACK

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Frequently Asked Questions

Residents of the United Kingdom [England, Scotland, Wales, and Northern Ireland] who are aged 18 or over are eligible to participate.

The promotion begins at 00:01 on 08.09.2025 (500g pack) and 20.10.25 (250g pack). The promotion ends at 23:59 on 07.09.2026, known as the "Closing Date."

To take part in this promotion and qualify for your money back you will need to:

Purchase a qualifying 500g or 250g product featuring promotional packaging within the promotional period. 500g pack purchase period 00:01 on 08.09.2025 to 23:59 on 07.09.2026. 250g pack purchase period 00:01 on 20.10.2025 to 23:59 on 07.09.2026. Claim by 23:59 on 22.09.2026.
Try the product and, if you are not satisfied, visit the promotional website www.brownandpolsonMBG.co.uk complete the online claim form, with the following:
- Complete your personal details including full name, email address, mobile number, bank account number and sort code, product purchased and the name of the store you purchased from.
- Upload an image of your original itemised till receipt showing the purchase of a qualifying Brown & Polson 500g or 250g product and promotional product packaging. The receipt must also clearly show the retailer’s name, receipt number and date of purchase.
- Tell us the reason in a minimum of 15 words explaining why you didn’t like the product.
Once the claim has been verified, you will receive your money back to the bank account provided within 28 days (from Umbrella Risk Management Limited).
Please ensure you submit your claim no later than 22/09/2026.

Promotional packs are available online as well as in-store at selected participating retailers, and availability can vary by store and location.

Promotional packs are available in various locations depending on the pack size:

500g packs can be found in major supermarkets, wholesale outlets and independent stores.
250g packs can be found in wholesale, convenience channels and many independent stores.

Yes, you will need your receipt in order to claim your money back. Please keep your original itemised till receipt until you have received your money back as it may be required for further verification.

Unfortunately, the Brown & Polson ‘Love Me or Your Money Back’ guarantee offer is limited to one claim per person/receipt, email address, mobile number and per bank account. Please note that claims are limited to one per till receipt regardless of the number of Brown & Polson products purchased.

The maximum amount you can be refunded is £4.35 for 500g packs & £2.39 for 250g packs.

The offer is available on the qualifying Brown & Polson 500g and 250g packs featuring promotional packaging.

Please check that you have entered all the mandatory fields correctly. If you are still having issues submitting your claim, please email us at hello@brownandpolsonMBG.co.uk for further assistance.

After submitting your details on the promotion website, you will receive an email confirming whether your application was valid or invalid within 14 days.

Sorry to hear your till receipt has been rejected. Please check the email you received for instructions on how to rectify your claim.

Duplicate
Unfortunately, till receipts may only be used once regardless of the number of Brown & Polson products purchased. Please ensure that your till receipt has not already been used in a valid claim by another member of your household before attempting to resubmit your claim.

Invalid date/Invalid purchase date
Receipts are only valid if they are dated between 08.09.25 to 07.09.26 on 500g pack and between 20.10.25 to 07.09.26 on 250g pack. Unfortunately, you will be ineligible if you purchase your Brown & Polson product outside of these dates.

Did not purchase qualifying items
The till receipt image provided doesn’t show the purchase of a qualifying 500g or 250g Brown & Polson product from a participating retailer. Please visit www.brownandpolsonMBG.co.uk to resubmit your claim, ensuring the image clearly shows the purchase of a Brown & Polson product, the name of the store and the date purchased.

Not a full receipt / Not legible
Unfortunately, some details were missing or unreadable on the image you provided. Please check the image you provided and ensure that the entire receipt is legible from top to bottom, including all four corners. For longer receipts, scan or take pictures in sections and select them all when uploading. Please make sure that the store name, date of purchase, receipt number and product are legible in your image(s) and revisit www.brownandpolsonMBG.co.uk to resubmit your claim.

Please ensure that the image is in a .png, jpeg, tiff, bmp or .pdf format (size limited to 10MB) format. You can upload more than one within the same upload field box.

For full terms and conditions of the promotion please visit www.brownandpolsonMBG.co.uk

Drop us an email to hello@brownandpolsonMBG.co.uk and we’ll aim to respond within 5 working days.

If you haven’t received a confirmation email or notification regarding your claim please check your inbox and spam/junk folder. Sometimes confirmation emails may be filtered out by your email provider. If you have any further queries about the promotion, please do not hesitate to get in touch via email to hello@brownandpolsonMBG.co.uk.

We’re happy to hear you want to know more about us. Check out our website www.premierfoods.co.uk

The Promoter will collect and process certain personal information from entrants which, by taking part in the promotion, the entrants’ consent to. The Promoter will only use the personal data for the purposes of carrying out the promotion and, if your consent is obtained, to send you emails containing news and offers from Premier Foods and for no other purpose, unless the Promoter obtains your consent. However, personal data supplied during the course of the promotion may be passed on to third party supplier only insofar as required for fulfilment/delivery/arrangement of the promotion. The personal details will at all times be kept confidential and in accordance with the UK General Data Protection Regulation [UK GDPR]. The Promoter’s privacy policy can be found here. Entrants' data will be deleted 12 months after the campaign close date. If you raise a query or complaint with us, your data will be held for a period of up to 6 years from date of last contact.

Terms & Conditions

Please read these Terms and Conditions (the “Terms”) of the Brown & Polson Love Me or Your Money Back - Money Back Guarantee Promotion (the “Promotion”) carefully. Claim instructions are deemed to form part of the Terms and by participating, all claimants will be deemed to have accepted and be bound by the Terms. Please retain a copy for your information. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

The Promoter and the Fulfilment Provider

Premier Foods Group Limited of Premier House, Centrium Business Park Griffiths Way, St. Albans, United Kingdom, AL1 2RE is the “Promoter”.
Umbrella Risk Management Limited at Dodwell House, Chilton Business Centre, Chilton, Buckinghamshire, United Kingdom, HP18 9LS is the “Fulfilment Provider”.

Eligibility and Claim Requirements

The Promotion is open to UK residents aged 18 years or over. The Promotion is not open to employees, contractors, representatives, agents, officers or directors of the Promoter, its parent companies, subsidiaries, affiliates, marketing agencies, or to any of their immediate family members or persons living in the same household, whether or not related, or to anyone else professionally connected with the Promotion.
The Promotion is applicable on Love Me or Your Money Back - Money Back Guarantee branded promotional packs of:
1. Brown & Polson Original Patent Cornflour x 500g (“500g Pack”);
2. Brown & Polson Original Patent Cornflour x 250g (“250g Pack”);
(together the “Promotional Products”).
The Promotion is only applicable on purchases of Promotional Products made during the applicable “Promotion Period” being between 00.01 on 8 September 2025 and 23.59 on 7 September 2026 for 500g Packs and from 00:01 on 20 October 2025 to 23:59 on 7 September 2026 for 250g Pack. Claims for Promotional Products purchased outside of the Promotion Period are not eligible and will not be accepted.
Claims for refunds of the purchase price* paid must be submitted in accordance with clause 10 below and by no later than 23.59 on 22 September 2026 (the “Closing Redemption Date”).

*Refunds will only be processed for the purchase price paid, up to a maximum of £4.35 for the 500g Pack and £2.39 for the 250g Pack
Please retain itemised purchase receipt and Promotional Product packaging; these will be required for your claim. Claims without an upload of your receipt and Promotional Product Packaging will not be accepted.
Participants are required to have access to the internet, a valid email address and UK bank account in order to be eligible for the Promotion.
Participating retailers are participating supermarkets and stores based in the UK that stock the Promotional Products containing the Love Me or Your Money Back - Money Back Guarantee. Promotion valid on purchases of Promotional Products made in-store and where applicable, online with a participating retailer.

How to Claim

If you are not satisfied with your Promotional Product then, to submit a claim for a refund, visit www.brownandpolsonMBG.co.uk during the Promotion Period and, by no later than the Closing Redemption Date follow the instructions to:
1. Enter your name, email address, mobile number, UK bank account details, the Promotional Product you purchased, and the price you paid for the Promotional Product.
2. Provide a 15+ word statement explaining why you are not satisfied with the Promotional Product;
3. Upload a photo or scan of your original itemised purchase receipt or online delivery invoice for validation together with a clear photo of your Promotional Product packaging. The uploaded receipt must clearly show (i) the Promotional Product purchased, (ii) the price paid and the currency used for the purchase, and (iii) the date of purchase. The file uploads submitted must comply with the file requirements (below)*; and
4. Submit your application.
  
  *File requirements: photo uploads must be no larger than 10MB and must be in .jpg, .jpeg, .png, .webp, .heic, or .pdf format.
Claims will be reviewed to ensure that they meet these Terms. If your claim is verified, then the purchase price paid for the Promotional Product will be paid to your valid UK bank account within 28 days of the date you submit the claim. Refunds will only be made via a valid UK bank account in the name of the applicant. Please ensure your name is typed correctly and matches the name of the account holder. Bank transfer payment will be administered by the Fulfilment Provider.
Maximum of one claim per Promotional Product per person. Maximum one claim per receipt. For the avoidance of doubt, if more than the permitted number of claims in this clause are received from the same email address or bank account, then such claims will be invalid and will not be processed.
Promotional Products may be made available to different retailers at different times throughout the Promotion Period. For more details, contact:
1. UK: 0800 0327111 Freepost Premier Foods Consumer Relations.
2. ROI: 1800 93 2814 Premier Foods ROI, PO Box No 13008, Dublin 1, Ireland.
Claims made through agents, third parties, organised groups or any claim duplication method or bulk entries will not be accepted.
If in the Promoter’s opinion, a claim has been made illegally, fraudulently or, otherwise than in accordance with these Terms or the spirit of the Promotion, then that claim will be invalid and will not be processed and, any future claims made via the individual, email address and/or bank account may also be rejected, at the Promoter’s sole discretion.
If following a review of your claim in accordance with clause 11, the claim cannot be verified (i.e. the claim does not comply with these Terms or, the receipt upload is not legible or, does not show all of the information for example), then you will be notified by email within 14 days and will be provided with an explanation of why your claim was unsuccessful and, if relevant, directed to further information and contact details where you can get help on how to submit a valid claim.

Data Protection and Marketing

By submitting a claim, you acknowledge that any personal information provided by you with your claim may be held and used by the Promoter or its agents (including the Fulfilment Provider) and their sub-contractors, solely for the purpose of enabling the Promoter to administer this Promotion (i.e. assess the validity of your claim and process your refund etc.). Please see our Promotion Privacy Notice for full details on how we collect and handle your personal information. The Promotion Privacy Notice does not, other than as expressly stated therein, provide information on how third-party applications or service providers collect and handle your personal information and you should review their privacy notice, separately.

Data Protection and Marketing

By participating in the Promotion, you are agreeing to be bound by (i) these Terms and, to the extent applicable (ii) the Premier Foods Group Limited website general terms of use: and (iii) the Promotion privacy policy. Any entries that do not comply in full with these Terms and the applicable terms set out in this clause will be disqualified.
Any decision of the Promoter as to eligibility to take part in the Promotion or the validity of any claim in this Promotion will be final and no correspondence or discussion will be entered into. The Promoter accepts no responsibility for claims that are incomplete, delayed, lost, damaged or unreadable whether due to failure or non-availability of the website, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind, or the submission of incomplete information or any other reason.
The Promoter reserves the right to delay, postpone or cancel the Promotion in the event of circumstances outside its reasonable control, which it considers necessary.
The Promoter cannot guarantee the performance of any third party and to the extent permitted by law, shall not be liable for any act or default by a third party. Claimants in this promotion agree that, to the extent permitted by law, the Promoter will have no liability whatsoever for any loss, cost or damage of any kind resulting in whole or in part, directly or indirectly from this Promotion. Nothing in this clause shall limit the Promoter's liability in respect of (i) death or personal injury arising out of its own negligence (ii) fraud or (iii) any other liability that cannot be restricted or limited by law. Nothing in these Terms will affect your statutory rights.
The Promotion and these Terms are subject to the laws of England and Wales. Any disputes must be referred to the English courts.

Privacy Policy

About us and this notice

This Privacy Notice explains what we do with your personal data in our capacity as Promoter of the Brown & Polson Money Back Guarantee ("Promotion").

This Privacy Notice is provided by Premier Foods Group Limited (company number: 00281728) of Premier House, Centrium Business Park Griffiths Way, St. Albans, AL1 2RE, United Kingdom as the Promoter of the Promotion. All references to "our", "us", "we", or "Premier Foods" within this Privacy Notice refer to Premier Foods Group Limited.

We are the controller of your personal data. This means that we are responsible for complying with applicable data protection laws.

We take your privacy very seriously We ask that you read this Privacy Notice carefully as it contains important information about our processing of personal data and your rights.

How to contact us

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact our Data Privacy Officer either:

By post: Premier House, Centrium Park, Griffiths Way, St Albans, AL1 2RE; or
By email: privacy@premierfoods.co.uk

Changes to the Privacy Notice

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

What personal data do we collect and why?

Website visitors

We will collect your IP address to monitor for any fraudulent activity on our website or, excessive promotion entries.

Promotion entries

If submitting a claim under the Money Back Guarantee, you will provide us with certain contact details, such as your name, bank account details, email address and mobile telephone number.

Sensitive personal data

We do not collect sensitive personal data from you.

Purposes for processing

We along with our service providers will only collect, hold and process personal data to:

administer the Promotion;
contact you if you there are any issues with your Promotion refund request;
arrange the arrange the refund or reimbursement;
respond to any consumer queries in respect of the Promotion;
process your personal data on the basis that it is necessary to comply with a legal and/or regulatory requirement; and
to establish, exercise or defend legal claims.

How is procecing your personal data lawful?

We will use your personal data for the purposes and legal bases set below:

We are permitted to process your personal data on the basis that it is necessary for our performance of the contract you have agreed to enter with us (i.e. for us to perform our obligations under the Promotion terms and conditions). If you do not provide your information to us, you will not be able to participate in the Promotion.
We are also allowed to process your personal data on the basis that it is in our legitimate interests to:
- announce you as winner or for the purposes of publicity (unless you have contacted us to object to such use or disclosure of your personal data);
- If your claim is approved, to fulfil the refund or reimbursement;
- send you any material you have requested, using the data you have provided;
- to respond to enquiries, complaints and/or requests by you in relation to the Promotion; and
- to share with and/or receive your personal data from our third party partners.

Please be aware that you have the right to object to the processing of your data for any of the legitimate interests identified.

In addition, we are permitted to process your personal data on the basis that it is necessary to comply with a legal and/or regulatory requirement. This includes:
- making your first name and initial, and country of residence (where available), available to people requesting that information in accordance with the Promotion terms and conditions (unless you have contacted us to object to such use or disclosure of your personal data); and
- providing the relevant information and the winning entries to the Advertising Standards Authority, the UK's regulator of advertising, if required to do so.

Who do we share your personal data with?

We use external providers that process your personal data for this Promotion as part of the services (such as hosting, security, and promotional administration and/or fulfilment of the refund or reimbursement) which they offer to us. We take steps to ensure that our service providers process your data in accordance with the Data Protection Law and only use it in accordance with our contract with them.

We may also disclose your data to any advisors we may appoint and to regulatory or other authorities to comply with any applicable legal obligations.

We may transfer your personal data outside the UK to AWS servers located in Ireland (EU). We ensure appropriate safeguards are in place in accordance with UK data protection laws.

How we keep your data secure?

We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.

When will we delete your data?

If you enter our Promotion your data will be archived 6 months after the Promotion closing date, then will be deleted within a further 18 months.

If you raise a query or complaint with us, your data will be held for a period of up to 6 years from date of last contact.

Your Rights

You have the following legal rights:

the right of access to personal data relating to you
the right to correct any mistakes in your information
the right to ask us to stop contacting you with direct marketing
the right to prevent your personal data being processed in some circumstances
the right to object to processing of your data where processed on the grounds of legitimate interests
the right to erasure in some circumstances

If you would like to exercise your rights, please contact us at the details set out above.

We will acknowledge any request that you make within one month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

Complaints

If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible.

You have the right to make a complaint at any time to the applicable data protection authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the regulator so please contact us in the first instance. The regulator in the UK is the Information Commissioner's Office (ICO).

Upload Guidelines

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Max file size: 10MB